Job Description
Able to take the Console of Network devices, Wireless Access Points (so he knows the necessary settings on his Laptop/System) Able to perform First level Troubleshooting (Like- Ping, tracert, types of Cables, types Of Fibers, Fiber Patch cords amp; Connectors Able to trace the LAN cables from the bunch of cables Crimping, cable testing, Fiber cable replacement. Knowledge about the Fiber patch cords. Able to know about Rack Sizing Information, device installation in Network rack (In case Hardware replacement) Able to configure the IP address to Network Devices Knowledge about the basic Cisco Commands. Knowledge about the raw amp; UPS Power, UPS Power health check-up (A very High Level) Provide the update of each activity at the site Locations. Physically changes in rack, cabling amp; Networking devices. Co-ordinate with third party service Providers for any WAN and Internet issues. IMACD Activities Install, Move, Add, Change and Dispose on Network devices like Routers, Switches, and Firewall amp; Access Points at the Remote Sites. To support Break/Fix emergency changes which occurred due to service disruption. Should know the local language to communicate on site or third party service provider. Also, should be good in communicating in English with level 2 tech over the phone. Keeping track of serial number, model and vendor information of all physical devices Keeping track of physical device locations. Server, Network, Storage and Backup device restart (planned or unplanned) Power Unit / UPS availability for Server, Rack, Switch, Router, Firewall (other networking devices), Storage and Backup devices. Any change in Cabling within the datacenter. Cable in out and change Internal Cabinet wiring. On-demand cabling within the datacenter. Power reset of all physical devices by unplugging the power cord and plugging in back. Server, HBA Card re- seat HBA and SFP addition, removal and replacement. HDD or SSD addition, removal, re-seating and SPS replacement. Any parts replacement of Server, Network, Storage and Backup devices. Escort services for OEM (Cisco/HP/VCE) and authorized datacenter visitors. Password reset/accessibility Check for remote tools (ILO, KVM solutions etc...) Power supply checks, advance risk analysis. Server Network Cable and HBA cable check. Console, terminal access of all physical devices over WebEx for troubleshooting issues. On-demand hardware customization during priority incidents. Analyze and declare if it is a hardware failure while working on incidents. Joining conference call with technical teams and vendor while troubleshooting a priority incident. Server Movement from One rack to another Server Movement from One chassis to another Analyze and provide necessary information to vendor for new Server, Chassis and Rack installation. Providing escort services to Vendors for new Installations. Make use of Datacenter staging area. Proper placement of disposals and follow Datacenter standard guidelines. Coordination with technical teams from site or vendor during planned migration/upgrade of Configuration Items. Managing internal and external datacenter access. Providing support and guidance to the visitors during datacenter tour.Job Specification
